Fundamentals of case management practice: Skills for the human

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• Warmth: Warmth is the ability to convey a sense of caring and concern for the client. When you are warm, you are able to make the client feel comfortable and accepted. This helps to build trust and rapport with the client.
• Genuineness: Genuineness is the ability to be authentic and honest with the client. When you are genuine, you are not trying to be someone you are not. This helps the client to feel like they can trust you and to be open and honest with you.

These three attitudes can help to build rapport with clients in a number of ways. First, they help to create a safe and supportive environment where the client feels comfortable sharing their thoughts and feelings. Second, they help to build trust between the client and the counselor. Third, they help the client to feel understood and accepted.

In addition to these three attitudes, there are other important helping attitudes that counselors should strive to develop. These include respect, non-judgmentalness, and positive regard. By developing these attitudes, counselors can create a positive and productive counseling relationship that will help clients to achieve their goals.

Here are some specific examples of how empathy, warmth, and genuineness can be used to build rapport with clients:

• Empathy: A counselor can demonstrate empathy by reflecting the client's feelings, using non-judgmental language, and asking open-ended questions. For example, a counselor might say, "You seem to be feeling really angry right now," or "I can understand why you're feeling hurt."
• Warmth: A counselor can demonstrate warmth by using a calm and soothing voice, making eye contact, and smiling. For example, a counselor might say, "I'm here for you," or "I'm glad you're here."
• Genuineness: A counselor can demonstrate genuineness by being honest and authentic with the client. For example, a counselor might say, "I'm not sure what to say," or "I'm feeling a little uncomfortable right now."

It is important to note that these are just a few examples of how empathy, warmth, and genuineness can be used to build rapport with clients. The specific way that these attitudes are expressed will vary depending on the client and the situation. However, by developing these attitudes, counselors can create a positive and productive counseling relationship that will help clients to achieve their goals.

Sample Answer

• Empathy: Empathy is the ability to understand and share the feelings of another person. When you are empathetic, you are able to put yourself in the client's shoes and see the world from their perspective. This helps you to build rapport with the client and to create a safe and supportive environment for them to share their thoughts and feelings.