Employee Relations

• What is the key problem? What outcomes of this problem are most concerning?
• Analyze the environmental factors and other triggers of the conflict. Identify each factor and describe how it contributes to conflict. Focus on 2 of the
most salient triggers.
• Describe the manager's approach to conflict. What kind of conflict management mode is the manager displaying? Why do you think the manager
takes this approach?
• Analyze the manager's communication in the case. What were the strengths and weaknesses in their communication, and how might
communication be improved?