Do customers buy the product ( smartphone) or the after sales quality

  Order Description   - why consumer don't use the smartphone to its full depreciate value - What is the customer perceived value of those products and are they getting full value for their money invested in those smartphones. - Smartphones and their real value - price and money lost if you don't use them to their full life tell they depreciate - poor aftersale service effect on customer experience with the focus on Smartphones and giving examples of iPhones, Samsung Galaxy, HTC, Blackberry, Sony, LG and Lenovo devices