Discussion
For all the topics that were covered in this course, which one could you relate closest to for managing your own technology systems. What activities or approaches did you find valuable and can you implement any of the approaches for managing IT system operations to your own experience?
List of course topics:
Week 1: Introduction to IT System operation, an overview of hardware and software option
Week 2: Networking, storage, cloud, data warehousing
Week 3: Devices, databases, data catalogs, protocols
Week 4: Interfaces, HL7, API, Health Information Exchanges
Week 5: IT Services, monitoring, upgrades, web, applications, phone
Week 6: Security, cybersecurity, data access and use, policies, physical protections, electronic protections, firewalls
Week 7: Help desk, support, training
Week 8: Disaster recovery, backups, recovery plans, legal, forensics
Week 9: Governance, policies, services, contracts, infrastructures
Week 10: ITIL as service, design to operations sustainment, SDLC and data lifecycle
Week 11: Automation