Watch the videos featuring Franchesca Ramsey or Tony Salvador.
Using the checklist and the other readings identify the following:
- Three nonverbal and listening communication skills Ramsey or Salvador employ in her/his presentation.
- Positive and negative critical moments in the dialogue.
- Why do you classify these as positive and negative moments?
- Provide and explain two recommendations that would have improved the presentation.
- What two aspects of nonverbal communication cues can you take from the presentation to use to improve your dialogue?