CSR is focused on philanthropy and community engagement

 


CSR is a narrower concept than ESG. CSR is focused on philanthropy and community engagement. CSR is often undertaken voluntarily to improve a company’s image. ESG is more comprehensive than CSR. ESG combines environmental, social, and governance considerations into a company’s core operations and strategy. ESG often uses standardized reporting mechanisms for more transparency and comparability. ESG creates long-term value for both the company and its stakeholders by making sustainability and social responsibility fundamental business priorities.

Much of your analysis for this milestone will focus on communication strategies. For a company to change its culture, all members of the organization must understand the vision. Everyone must believe in the vision and adapt behaviors to create a positive working environment. You are to analyze the strategies your selected company employed to create change. You will focus on specific examples that helped the company adopt or change CSR and ESG policies and practices.

 

Specifically, address the following criteria in your paper:

CSR and ESG Policy: Describe your selected company’s approach to CSR and ESG and explain the effect on the various departments within the organization.
Describe the approaches the company used to develop and implement CSR and ESG policies and practices.
Example: The company discloses risks associated with the company’s operations, especially those related to environmental and social factors. The company also shares how it manages and mitigates these risks.
Explain how the approach affected the various departments within the organization.
Example: The legal and compliance department must make certain the company complies with all relevant environmental regulations. The department may also need to monitor changes in legislation and advocate for the company’s interests when regulations are being developed or changed.
Desired Culture: List key elements of the desired culture at your selected company and its relationship to the company’s CSR and ESG policies.
List key elements of your selected company’s desired culture and leadership efforts that support developing and sustaining that culture.
Example: Employees are not punished for taking calculated risks. They are empowered to experiment and try new things even if it means the possibility of failure.
Explain the relationship between the desired culture and the company’s CSR and ESG policies.
Example: A sustainability-oriented culture emphasizes values such as environmental stewardship, social equity, and ethical business practices. These values are reflected in the CSR policies.
Communication Strategies: Identify specific communication strategies used to get stakeholders to buy into the adoption of CSR and ESG policies and explain the strengths and weaknesses of these strategies.
Identify key communication and messaging strategies used by the company to create buy-in.
Example: Storytelling can be used as a communication strategy. Inspirational stories can motivate stakeholders to act or embrace change. When a company shares stories about overcoming challenges, achieving success, or making a positive impact, it can inspire others to get on board with its initiatives.
Explain the strengths and weaknesses of the company’s communication strategies.
Example: A communication strategy that provides clarity by distilling complex ideas or messages into easily understandable terms is a strength.
Example: Limited opportunity for feedback and interaction with stakeholders is a weakness.
Scenario Planning for Change Management: Outline the ways in which leaders at your selected company have used or might use scenario planning to carry out change and explain why scenario planning is so important.
Outline the ways in which your selected company has used or might use scenario planning to facilitate change.
Example: With a clearer understanding of possible futures, the company develops strategies for each scenario. For instance, if rapid technological advancement occurs, the company might invest heavily in research and development to stay ahead. If change is slow, the company may focus on optimizing current processes.
Explain why scenario planning is important to create change within any company.
Example: A company benefits by becoming strategically prepared for various future outcomes. An organization can develop flexible strategies that can be adapted to different situations by creating and analyzing scenarios. Strategic preparation reduces the need for reactive decision making.

 

Sample Answer

 

 

 

 

 

 

 

CSR and ESG Policy: Google's Approach and Departmental Effects

 

Google’s approach is a progression from traditional CSR—focused on "doing good" through its philanthropic arm, Google.org—to a comprehensive ESG strategy that integrates sustainability and social responsibility into its core business and products.

Policy AspectGoogle's ApproachEffect on Various Departments
Environmental (E)Carbon Neutrality and Renewable Energy: Commitment to be carbon-free by 2030 (operating on 24/7 carbon-free energy). Focus on circular economy and maximizing resource efficiency in data centers.Data Center/Engineering: Mandated to redesign infrastructure for 24/7 carbon-free power, resource efficiency, and advanced cooling. Drives R&D into AI-powered energy management.

Social (S)DEI and Human Capital: Strong focus on Diversity, Equity, and Inclusion (DEI) goals, employee well-being, and digital inclusion (e.g., providing skills training).Human Resources (HR): Overhauls hiring, retention, and promotion processes to meet DEI targets. Develops and tracks metrics for equitable pay and representation.
Governance (G)Ethical AI and Transparency: Establishing principles for responsible AI development and usage (e.g., avoiding bias, being socially beneficial). High standards for data privacy and security.Legal & Compliance: Must ensure all AI products comply with ethical guidelines and emerging global regulations (e.g., GDPR, AI Act). Monitors legislation and drafts policy.
CSR/PhilanthropyGoogle.org: Donates millions in grants and employee time to non-profits focusing on education, crisis response, and racial equity.Marketing & Communications: Uses philanthropic efforts to bolster brand reputation and demonstrate community commitment. Finance: Manages the budget and tax implications of philanthropic giving.
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Approaches to Develop and Implement Policies

 

Google uses several approaches to embed and enforce its CSR and ESG policies:

Science-Based Goal Setting (E): Google publicly sets audacious, measurable goals (e.g., carbon-free by 2030) based on climate science. This approach forces technical teams to innovate rather than merely comply. For instance, the Cloud Division must develop and disclose tools for customers to track the carbon impact of their cloud usage.

Product Integration (S & E): Policies are enforced by making them features of core products. For example, Search results prioritize transparency on climate-related data, and Google Maps directs users to more fuel-efficient routes. This mandates the Product Development and Software Engineering teams to incorporate ESG principles directly into algorithms and user interfaces.

Risk Disclosure and Accountability (G): The company uses standardized reporting (e.g., SASB, TCFD) to disclose risks associated with AI, data privacy, and climate change in its annual reports. This process directly involves the Investor Relations department (to communicate with shareholders) and the Internal Audit department (to verify and assure the accuracy of non-financial data).

 

Desired Culture: Key Elements and Relationship to CSR/ESG

 

Google's desired culture is fundamentally one of innovation, openness, and impact—a culture essential for successfully integrating its high-stakes ESG commitments.

 

Key Elements of the Desired Culture

 

Key ElementLeadership Effort Supporting Culture
Psychological Safety & ExperimentationLeaders actively promote the idea that failure is a data point. They encourage employees to pursue "moonshot" ideas (like those in Google X) and take calculated risks without fear of reprisal, provided they learn quickly.
Data-Driven & Open DialogueA culture of extreme transparency regarding internal data and goals. Leaders hold "TGIF" (Thank God It's Friday) all-hands meetings and internal forums to openly discuss complex or controversial topics, including ethical debates.
"Googliness" & ImpactA core value that promotes humility, integrity, passion, and a bias for action. Leaders stress the responsibility that comes with their scale—the "do no evil" (now "do the right thing") ethos refocused on positive global impact.
Inclusion and BelongingCommitment from top leadership to DEI goals, including specific targets for representation and linking executive compensation to progress on these goals.