Criminal justice professional or inter-group conflict issue that is important to you

Full Answer Section

The conflict in the scenario is a task conflict. This type of conflict arises from disagreements about the work itself, such as how to do a task, who should do a task, or the priorities of the work. Task conflicts can be productive, as they can help to improve the quality of the work. However, if they are not managed effectively, they can also lead to negative consequences, such as decreased productivity, decreased job satisfaction, and increased stress.

How the Defensive Climate Created by the Conflict Will Affect the Team Members' Ability to Collaborate and Communicate in the Future

The defensive climate created by the conflict will make it difficult for the team members to collaborate and communicate effectively in the future. The staff members will be less likely to share their ideas and concerns, and they will be more likely to withhold information. This will make it difficult to solve problems and improve the quality of the work.

In order to improve the communication and collaboration within the team, the coordinator needs to change her approach. She needs to be more open to the feedback of the staff members and she needs to be willing to listen to their concerns. She also needs to be more transparent about her decision-making process. By creating a more positive and supportive climate, the coordinator can help the team to resolve the conflict and improve their ability to work together.

Here are some specific things that the coordinator can do to improve the communication and collaboration within the team:

• Actively listen to the concerns of the staff members. This means paying attention to what they are saying, asking clarifying questions, and avoiding interrupting.
• Be open to feedback. This means being willing to consider the ideas and suggestions of the staff members, even if you don't agree with them.
• Be transparent about your decision-making process. This means explaining why you made the decisions that you did, and being willing to answer questions from the staff members.
• Encourage collaboration. This means creating opportunities for the staff members to work together and share ideas.
• Celebrate successes. When the team achieves a goal, take the time to celebrate their success. This will help to build morale and motivation.

By taking these steps, the coordinator can help to improve the communication and collaboration within the team and resolve the conflict. This will create a more positive and productive work environment for everyone.

Sample Answer

Quality of Communication in the Scenario

The quality of communication in the scenario is poor. The coordinator is not listening to the concerns of the staff and is not responding to their feedback in a productive way. She is also making assumptions about the reasons for the no-show and cancellation appointments, without any evidence to support her claims. This is creating a defensive climate in the workplace, where the staff members feel like their concerns are not being heard or respected.