Consumer Behavior
Consumer Behavior
1. Compare the characteristics of the Complainers vs Non-Complainers. Give some examples from incidents you might have had in the past for both. 2. Take a look at the three organizations: www.complaints.com, wwwfcc.govicomplaints. www.bbb.org regarding complaints. Compare: how are they alike and different? How could they be improved? A chart would be nice, thanks! Read