Explains the factors responsible for conflict within an organization. 2.Explains how conflict affects an organization, including how it affects staff, customers, and leadership 3. Describes a conflict resolution style appropriate for a conflict situation within an organization and supports choice with evidence. 4.Evaluates conflict negotiation strategies in terms of how appropriate they are for an organization. 5.Determines the outcomes of conflict negotiation strategies and reflects on how the outcomes will affect staff, customers, and leadership.