As you read and study the Nokia case, consider the following questions:1. Why did company management choose values as a foundation for taking the culture to the next level?
- What is your view about the four values the café approach produced?
- How do Nokia’s values compare with those of your company? (or compare with Google's "Ten things we know to be true")
- How will Nokia’s values help execute the change in business strategy?
- Concisely define the behaviors that were stimulated through the café approach at Nokia. What information channels got opened?
- What’s your evaluation of the social process for engaging thousands of employees across the globe in defining the values?
- What does Nokia’s café process say about its senior leaders?
- If Nokia were to use the café process again this year, what change in values would you anticipate?