Research and write a formal paper that uses a communication theory to identify, describe, analyze, and possibly resolve a real-world communication problem in your workplace.* The project will be completed through a combination of discussion board activities and written assignments each week.
(*Students who are not employed or who cannot discuss their workplaces may use a communication problem they have experienced in another organizational setting in which they are involved, such as in school or as part of a church or community group.)
Objective: This final project is intended to help you understand how knowledge of communication theory supplements the skills you will need to succeed in their careers or personal lives. By completing it, you will achieve the following outcomes:
Develop a research question on an authentic workplace* communication problem
Conduct a relevant academic literature review about a communication theory
Explore your assumptions about the role communication plays in a specific setting in your life
Exercise your critical thinking/analytical skills in researching and analyzing an authentic workplace* communication problem
Apply principles of communication theory to explain and recommend a potential resolution a real-world communication problem.
Your paper should clearly state your position on, and conclusions about, the workplace* communication problem that you posed in your research question. This means your thesis statement must be supported by researched evidence and reasons, including discussion of at least one relevant communication theory studied in this course.
It should be 5-7 pages in length (excluding cover page and reference page)
Employ at least 6 credible and authoritative resources, of which at least 3 must be peer-reviewed, scholarly journals.
Its ideas must be properly documented with in-text citations and an end-of-text reference list that conform to the seventh edition of the American Psychological Association style rules.
Specific information from your resources must be employed, properly integrated into the paper as direct quotes, summaries, or paraphrases accompanied by in-text citations that reflect the latest American Psychological Association style rules. No more than three of the direct quotes may be extended or block quotes.
Verify the originality of your content and the accuracy of your documentation by reviewing your paper's Turnitin.com report in your assignment folder. Revise the paper as may be needed to improve your use of quoted, paraphrased, and summarized information from the resources that you found in your research.
Full Answer Section
Problem Description
Unclear communication can take many forms, including:
- Ambiguous language: Using vague or imprecise language can lead to misunderstandings. For example, saying "I need you to take care of this" without providing specific instructions can leave the recipient unsure of what is expected of them.
- Nonverbal cues: Nonverbal cues, such as body language and tone of voice, can also convey messages that are inconsistent with verbal communication. For example, someone who says they are "fine" but crosses their arms and frowns is likely communicating that they are actually upset.
- Cultural differences: Cultural differences can also contribute to unclear communication. For example, in some cultures, silence is considered respectful, while in others, it is seen as rude.
Theoretical Framework
The theory of communication competence is a useful framework for understanding and addressing unclear communication. This theory posits that effective communicators possess four key skills:
- Source credibility: Effective communicators are perceived as credible and trustworthy. They are knowledgeable, experienced, and honest.
- Message clarity: Effective communicators convey their messages in a clear and concise manner. They use simple language, avoid jargon, and provide specific instructions.
- Channel appropriateness: Effective communicators choose the most appropriate channel of communication for the situation. They consider the audience, the message, and the context.
- Receiver adaptability: Effective communicators are able to adapt their communication style to their audience. They consider the receiver's level of understanding, cultural background, and communication preferences.
Solution Recommendations
Based on the theory of communication competence, the following recommendations can be made to address unclear communication in the workplace:
- Train employees on effective communication: Employees should be trained on the importance of clear and concise communication. This training should cover topics such as verbal and nonverbal communication, active listening, and cultural sensitivity.
- Establish clear communication guidelines: Organizations should have clear communication guidelines that outline expectations for employee communication. These guidelines should cover topics such as email etiquette, meeting protocols, and conflict resolution.
- Encourage feedback: Employees should be encouraged to provide feedback to each other on their communication. This feedback can help employees to identify areas where they can improve their communication skills.
- Promote a culture of open communication: Organizations should create a culture where employees feel comfortable communicating with each other. This can be done by creating opportunities for informal communication, such as social events or team-building exercises.
Conclusion
Clear communication is essential for the success of any organization. By applying the principles of communication theory, organizations can identify and address communication problems that can hinder productivity and morale. The recommendations outlined in this paper can help organizations to create a culture of clear and effective communication.
Sample Answer
The Problem of Unclear Communication in the Workplace
Introduction
Effective communication is essential for the success of any organization. It helps to ensure that employees are on the same page, that work is completed efficiently, and that conflicts are resolved constructively. However, communication can sometimes break down, leading to misunderstandings, frustration, and even conflict. This paper will analyze a common workplace communication problem – unclear communication – and apply principles of communication theory to recommend a potential solution.