communication case study

Order Description write an introduction to case, an analysis of the case and end it with your recommendation. (using chapter 6) Group Communication Roles Read the following transcript of a typical group meeting that could occur in any organization.1 Identify the various communication roles used by the group members. Which individuals demon- strate more effective roles? What might members do differently to improve their communication? The group members: John, Henry, Tim, Mary, Mike The problem: Planning the development of an improved employee policy manual Communication roles: Task, maintenance, self-centered John: I know you’ll all agree that it’s an honor to be chosen to be on this committee. And as you know, my background is primarily in personnel, so I’ll be glad to take primary responsibility for a first rewrite on the manual. Henry: That’s good of you, John, but before moving too quickly to a rewrite, I’d like to hear some general ideas for improving the manual from all the members of our commit- tee. Policy for the employees is a matter of importance to all of us. Tim: Hey, you two, either of your suggestions would work well. John, if you want to do a rewrite, it might save us all plenty of time, but then again, it might also be good to base your rewrite on ideas from other committee members. Mary: True, Tim, but the main point we want to keep in mind is that we, as a committee, want to write a new manual that will act as a model for other companies, something we can all be proud to have worked on. Mike: You’re right, Mary, that’s the spirit. We’re all in agreement on doing the best possible job. I’d sure like to hear everybody’s thoughts regarding the two possibilities we can now consider. Do you all think we should begin with a rewrite from John? Or should we begin with the manual we’ve got? Or are there other possible ways to go that we should consider? John: Listen, because our time is limited today, why don’t I go ahead with just a simple rough draft of a rewrite. Then I’ll get a copy of it to each group member before our next meeting. We can go from there. Tim: Sounds great to me. You’ll be saving all of our time and energy. When’s the next meeting? Henry: Saving time is always a good idea. I’m with you 100 percent, Tim, but I’m a little concerned about our committee being a group that forgets to look before it leaps. Before we adjourn today, why don’t we talk it through a little more. Mary:Okay, Henry, do you think we should take more time right now and have everyone present what they think this rewrite should focus on? I’d like to hear some more ideas from everyone also. It may be our ideas will be a little different, or we may really disagree on just how the rewrite should be done. Henry: True, but the best final manual is going to be a product of some friendly disagreeing. So how does everybody see it? Where do we go with this rewrite job? Mary: I think the best thing to do, at this point, is for each of us to draw up a list of the best things we see in our present manual, plus a list of its weakest points. Then together we can do a summary list of what to keep and what to improve. John: That sounds good, from a creativity point of view, but time counts here, and unless I can get on the rewrite soon, my schedule might tighten up. Then I might not have time to do a rewrite at all. Tim: Then maybe we need to prepare these lists as quickly as possible and get them right to John. Whichever way, though, it’ll work well. We seem to know how to work together on a job like this one. Henry: We don’t need to make a decision here on how to proceed. Let’s have each person put their ideas out for, say, five minutes each. Then we can take a vote on what to do.