Cultural sensitivity is a an attitude and way of behaving in which you’re aware of and acknowledge cultural differences; it’s crucial for such global goals as world peace and economic growth as well as for effective interpersonal communication (Franklin & Mizell, 1995). In William Gudykunst's and Young Yun Kim's article, Communicating With Strangers: An Approach to Intercultural Communication. Gudykunst and Kim begin by observing that "we communicate the way we do because we are raised in a particular culture and learn its language, rules, and norms." Different cultures (and subcultures) may have different rules and norms. The authors argue that understanding the other's culture facilitates cross-cultural communication.
Cultural Sensitivity
How would you rate your own level of cross-cultural sensitivity? How often do you take into consideration diversity issues at work or school?
Try to recall a situation where you observed, or you yourself were faced with cross cultural situation. What problems existed? How could the situation have been improved or avoided?
What specific course concepts from your readings relate to cross-cultural sensitivity? How can you apply these concepts to the situation you observed or experienced?
Full Answer Section
Here are some specific examples of how I have demonstrated cultural sensitivity in my work and school life:
- In my previous job, I worked with a team of people from different cultures. We had regular team meetings, and I always made an effort to learn about the cultures of my teammates. I asked them questions about their cultures, and I also shared information about my own culture. This helped to build rapport with my teammates and to create a more inclusive work environment.
- In my current school, I am taking a class on diversity and inclusion. This class has taught me a lot about different cultures and how to be more culturally sensitive. I have learned about the importance of understanding different cultural norms and values. I have also learned about the different ways that people from different cultures communicate. This class has helped me to become a more culturally aware and sensitive person.
I believe that cultural sensitivity is important for a number of reasons. First, it helps to create a more inclusive and welcoming environment for everyone. When people feel that their culture is respected, they are more likely to feel comfortable and valued. Second, cultural sensitivity can help to prevent misunderstandings and conflict. When people are aware of different cultural norms and values, they are less likely to make assumptions or say things that could be offensive. Third, cultural sensitivity can help to promote understanding and cooperation between people from different cultures. When people understand each other's cultures, they are more likely to be able to work together and solve problems.
I believe that everyone can benefit from learning about different cultures and becoming more culturally sensitive. It is an important skill for the workplace, school, and everyday life.
Sample Answer
I would rate my own level of cross-cultural sensitivity as high. I have always been interested in learning about different cultures, and I have made an effort to be aware of my own cultural biases. I also believe that it is important to be respectful of other cultures, even if they are different from my own.
I take into consideration diversity issues at work and school on a regular basis. I am aware that there are many different cultures represented in my workplace and school, and I try to be mindful of that when I interact with others. For example, I am careful not to use language that could be offensive to someone from a different culture. I also try to learn about the cultures of my coworkers and classmates so that I can better understand them.