1) Discuss how advances in communication technologies have changed how crises are managed now as compared to a few decades ago.

2) Explain why it is important to have a standing crisis response team.

3) Briefly discuss the main components of the three-stage crisis management plan.

4) What is the most effective method of diffusing public hostility and building confidence and credibility with all stakeholders during a crisis? Discuss.

5) One of the characteristics of the learning organization’s culture is that learning is a multilevel organization-wide process. What exactly is meant by this statement?