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Change Implementation and Management Plan

Create a 5- or 6-slide narrated PowerPoint that presents a comprehensive plan to implement changes you propose.
Your narrated presentation should be 5–6 minutes in length.
Your Change Implementation and Management Plan should include the following:
• An executive summary of the issues that are currently affecting your organization/workplace (This can include the work you completed in your Workplace Environment Assessment previously submitted, if relevant.)
• A description of the change being proposed
• Justifications for the change, including why addressing it will have a positive impact on your organization/workplace
• Details about the type and scope of the proposed change
• Identification of the stakeholders impacted by the change
• Identification of a change management team (by title/role)
• A plan for communicating the change you propose
• A description of risk mitigation plans you would recommend to address the risks anticipated by the change you propose

Full Answer Section

  Executive Summary
  • The current customer relationship management (CRM) system is outdated and inefficient.
  • This is causing problems for the company, including:
    • Low customer satisfaction
    • High customer churn
    • Inefficient sales and marketing processes
  • A new CRM system would address these problems and improve the company's bottom line.
  • The proposed CRM system is a cloud-based system that is easy to use and scalable.
  • It would provide the company with a single view of the customer, which would improve customer service and sales.
  • The implementation of the new CRM system would be a complex project, but it is essential for the company's future success.
Slide 3: Description of the Change
  • The proposed change is to implement a new cloud-based CRM system.
  • The new system would replace the company's current on-premises CRM system.
  • The new system would provide the following benefits:
    • Easy to use
    • Scalable
    • Single view of the customer
    • Improved customer service
    • Improved sales
Slide 4: Justification for the Change
  • The current CRM system is outdated and inefficient.
  • This is causing problems for the company, including:
    • Low customer satisfaction
    • High customer churn
    • Inefficient sales and marketing processes
  • A new CRM system would address these problems and improve the company's bottom line.
  • The proposed CRM system is a cloud-based system that is easy to use and scalable.
  • It would provide the company with a single view of the customer, which would improve customer service and sales.
Slide 5: Stakeholders
  • The following stakeholders would be impacted by the change:
    • Customers
    • Sales and marketing team
    • Customer service team
    • IT team
  • The change management team would need to communicate with these stakeholders and ensure that they are on board with the change.
Slide 6: Change Management Team
  • The change management team would be responsible for the following:
    • Communicating the change to stakeholders
    • Training stakeholders on the new system
    • Supporting stakeholders during the transition
  • The change management team would consist of the following members:
    • Project manager
    • Customer service manager
    • Sales manager
    • IT manager
Conclusion The proposed change to implement a new CRM system is essential for the company's future success. The change management team will need to communicate effectively with stakeholders and ensure that they are on board with the change. The new CRM system will provide the company with a single view of the customer, which will improve customer service and sales. Narration Hi, I'm Bard, and I'm here to talk to you about a change implementation and management plan. The change I'm proposing is to implement a new customer relationship management (CRM) system. The current CRM system is outdated and inefficient. It's causing problems for the company, including low customer satisfaction, high customer churn, and inefficient sales and marketing processes. A new CRM system would address these problems and improve the company's bottom line. The proposed CRM system is a cloud-based system that is easy to use and scalable. It would provide the company with a single view of the customer, which would improve customer service and sales. The implementation of the new CRM system would be a complex project, but it is essential for the company's future success. The change management team will need to communicate effectively with stakeholders and ensure that they are on board with the change. I believe that this change is the right thing to do for the company. It will improve customer service, sales, and the bottom line. I urge you to approve this change.

Sample Answer

  Slide 1: Title slide
  • Title: Change Implementation and Management Plan
  • Subtitle: A Proposal to Implement a New Customer Relationship Management (CRM) System
  • Author: Bard

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