Decision making

Adminstrative Law

12 August, 2015

interest rate risk

12 August, 2015

Political Science 4781

12 August, 2015

Discussion Board

12 August, 2015

Pablo Neruda

12 August, 2015

AMCAS Application Instructions: In this document is a Brief Outline Of my Work/Extra Curriculars over the last few years for my med school application in USA and Ierland. the Descriptions need to be a 700 characters each (15 in total) and well structured. The points I listed offer a description of roughly what i did. If you have any questions let me know. The ones marked most important need and additional 1325 characters (there will be 3). Please expand on the ideas I have to frame my application in the best possible light. Also below is the list of things the AAMC looks for in an applicant so it is important to touch on as many as possible when writing the individual description of each activity. this looks like a good guide: http://blog.accepted.com/2014/04/30/ the_experiences_section_how_to_choose/ and here is the description provided by the AAMC: Here you will enter any work experience, extracurricular activities, awards, honors, or publications that you would like to bring to the attention of your medical schools. A maximum of 15 experiences may be entered; however you can enter up to four occurrences for each experience. Enter only significant experiences; medical schools are interested in quality rather than quantity. Work and activities will appear on your application in chronological order and you cannot rearrange them. However, medical schools can sort your entries and view them in a variety of orders to suit their specific review processes. You may identify up to three experiences that you consider to be the most meaningful. If you have two or more entries, you will be required to identify at least one as the most meaningful. When you designate an activity as being most meaningful, you will be given an additional 1325 characters to explain why. When writing your response, you might want to consider the transformative nature of the experience, the impact you made while engaging in the activity, and the personal growth you experienced as a result of your participation. I also need the personal statement: Use the space provided to explain why you want to go to medical school. The available space for your response is 5300 characters, or approximately one full page. it is important to draw on my experience (listed blow) to highlight passion to enter medical school. this is what the AAMC states they look for. so it should touch a little on as many as possible Interpersonal Competencies Service Orientation: Demonstrates a desire to help others and sensitivity to others’ needs and feelings; demonstrates a desire to alleviate others’ distress; recognizes and acts on his/her responsibilities to society; locally, nationally, and globally. Social Skills: Demonstrates an awareness of others’ needs, goals, feelings, and the ways that social and behavioral cues affect peoples’ interactions and behaviors; adjusts behaviors appropriately in response to these cues; treats others with respect. Cultural Competence: Demonstrates knowledge of socio-cultural factors that affect interactions and behaviors; shows an appreciation and respect for multiple dimensions of diversity; recognizes and acts on the obligation to inform one’s own judgment; engages diverse and competing perspectives as a resource for learning, citizenship, and work; recognizes and appropriately addresses bias in themselves and others; interacts effectively with people from diverse backgrounds. Teamwork: Works collaboratively with others to achieve shared goals; shares information and knowledge with others and provides feedback; puts team goals ahead of individual goals. Oral Communication: Effectively conveys information to others using spoken words and sentences; listens effectively; recognizes potential communication barriers and adjusts approach or clarifies information as needed. Intrapersonal Competencies Ethical Responsibility to Self and Others: Behaves in an honest and ethical manner; cultivates personal and academic integrity; adheres to ethical principles and follows rules and procedures; resists peer pressure to engage in unethical behavior and encourages others to behave in honest and ethical ways; develops and demonstrates ethical and moral reasoning. Reliability and Dependability: Consistently fulfills obligations in a timely and satisfactory manner; takes responsibility for personal actions and performance. Resilience and Adaptability: Demonstrates tolerance of stressful or changing environments or situations and adapts effectively to them; is persistent, even under difficult situations; recovers from setbacks. Capacity for Improvement: Sets goals for continuous improvement and for learning new concepts and skills; engages in reflective practice for improvement; solicits and responds appropriately to feedback. Thinking and Reasoning Competencies Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Quantitative Reasoning: Applies quantitative reasoning and appropriate mathematics to describe or explain phenomena in the natural world. Scientific Inquiry: Applies knowledge of the scientific process to integrate and synthesize information, solve problems and formulate research questions and hypotheses; is facile in the language of the sciences and uses it to participate in the discourse of science and explain how scientific knowledge is discovered and validated. Written Communication: Effectively conveys information to others using written words and sentences. Science Competencies Living Systems: Applies knowledge and skill in the natural sciences to solve problems related to molecular and macro systems including biomolecules, molecules, cells, and organs. Human Behavior: Applies knowledge of the self, others, and social systems to solve problems related to the psychological, socio-cultural, and biological factors that influence health and wellbeing. Sorry I know this was long!!! American/Irish Med School Extra-Curriculars 1. MEDLIFE uOttawa Chapter Financial Officer - First Year Rep - Attending and Contributing to MIDLIFE uOttawa events and fundraisers as a team - Sponsorship Officer (2nd year) - Leading a team of 3 students in order to secure sponsorship and funds for MEDLIFE events - Financial Officer as of Summer 2015, overseeing all financial activities of MIDLIFE uOttawa including fundraising and sponsorship committees. Working as a team with other executives to plan fundraisers, events and contribute to MEDLIFE global fund. 2. First Responder on University of Ottawa Emergency Student Response Team — Most Important - Provide Pre-Hospital Care at all Student Federation Events, including 101 (Frosh) Week. Stay up to date with first response skills and attend trainings to provide best possible care. - Starting Fall 2105 we will be providing 24/7 emergency medical coverage on campus - since first year 3. Summer Student University of Ottawa - Dr. Harper’s Lab Mammalian Bioenergetics Lab: Acquired knowledge of laboratory skills essential for research in mammalian bioenergetics. - Examined the difference in oxidative stress observed in mice undernourished in utero as compared to the control. Worked under a PhD student. - Preformed gel electrophoresis and western blot techniques. - Preformed analysis of western blot and high performance liquid chromatography. - Developed sterile cell culture skills in biological safety cabinet. - Calculated and prepared standard laboratory solutions - summer 2014 4. Keenan Research Summer Student at St. Micheal’s Hospital - Identify patient responses to anti-mediator therapy in order to identify the effects on complex patients - Prepared a poster presentation for presentation at the American allergy and immunology conference "Treatment of a New Disease Cluster: Mast Cell Activation Syndrome, Postural Orthostatic Tachycardia Syndrome, and Ehlers-Danlos Syndrome” - Conducted ethical research and followed guidelines - sumer 2015 5. Certified Personal Trainer - Certified as a Canada fitness professionals personal training specialist summer 2013 - Completed personal training course written and practical exams to establish competency in the fitness industry - Completed a nutrition and Weight loss specialist course as a part of continuing education credits with expected data certification September 2015 - 20 hours personal training shadowing experience with experienced personal trainer in industry in order to complete certification - Maintenance of healthy and active lifestyle as a part of commitment to healthy living ( I try to workout and eat healthy myself) 6. Certified Yoga Instructor - Completed yoga fit Canada yoga teacher training level one. - Establish safe and effective standard practice to teach yoga - Completed 20 hour course in order to gain necessary skill set for effective practice - summer 2014 7. Red Cross Certified First Responder - completed requirements for 40 hour red cross first responder course - learned pre-hospital care at first responder level - safe standard of practice - honed first aid skills - summer 2015 8. Music Lessons - Studying Guitar since grade 9, with a music teacher - Preformed small acoustic shows with a singer during last year of high school and summer. they were all for local charities - working towards preforming a set at a charity show as a singer songwriter - currently taking guitar and singing lessons and sharpening skills as a singer songwriter - have learned trumpet, drums and flute also 9. Physician Shadowing - shadowed family doctor for 2 weeks at albion finch medical center. learned about patient care and daily activities of being a doctor summer 2014 - one day with nephrologist at an endocrinology and diabetes clinic. was able to gain a more holistic view of healthcare with a specialist summer 2014 - one day with a general surgeon in a rural hospital to learn about general surgery and about healthcare in a rural setting summer 2015 10. MEDLIFE Volunteer Trip to Lima Peru — Most important - volunteered in mobile clinics in lima peru. - helped with patient care, shadowed physicians and dentists - educated patients on proper hygiene - built staircases to help people navigate steep hills of the outskirts of lima - very fulfilling to interact with low income families - summer 2015 11. Member of uOttawa Intramural Sports League - played volleyball and soccer in winter 2014 and 2015 receptively - won the league in soccer - cooperation with teammates, leaderships skills 12. University of Ottawa Undergraduate Research Opportunity Program - awarded scholarship from university of ottawa to conduct research in Dr. Harper’s lab - examined the effects of insulin treatment on primary mouse myoblasts and a c2c12 cancer cell line - established sterile tequniquee in biological safe cabinet - honed cell culture skills and learned to effectively use high performance liquid chromatography - project cumulated in a research poster - 2nd year 13. Ottawa Mission - Most Important - worked in homeless shelter kitchen - worked with other volunteers and mission staff to prove aid to ottawa’s homeless - starting working the hospice on site in the fall - for the last year 14. Clinical Trial Research Assistant - worked with physicians and research coordinators to conduct clinical trials at albion finch medical center. - learned about how clinical trials are done - interacted with patients - learned to take blood pressure and ECG - during and after grade 12 15. Pharmacy Assistant - worked with pharmacist and pharmacy techs - attention to detail - helped patients - delivered quality care - since grade 12

11 August, 2015

Analysis Essay 2

11 August, 2015

outsourcing jobs

11 August, 2015

Accounting 1

11 August, 2015

care plan

11 August, 2015

Week 2

11 August, 2015

Politics

11 August, 2015

Movie Review

11 August, 2015

Accounting 1

11 August, 2015

diversity

11 August, 2015

Actigraphic devices (cardiovascular physiology) Essay Assignment Write a critical review of around3,000words (±300 words) on the essay topic outlined below. You will need to do some background reading of original scientific papers on these topics for this essay . Aim for around 8fully cited and relevant references . At least half of the references should be original research papers published in peer reviewed international journals, but references can include your textbook (Guyton and Hall), other physiology textbooks, and relevant review articles. Students canuse good quality original research articles even if they were published a decade or more ago . Your essay should be clearly focussed on the topic, deal with its central concerns, reflect critical reading of the relevant literature, and offer concisely written and well reasoned arguments. Please take note of the following points. •Submission of the essay is a mandatory requirement to passPSIO332. •The essay must be submitted by the due date (Friday 4thSeptember, 2015)for all internal and external PSIO332 students. •If the essay is submitted after the 4thSeptember, 5%of the maximum marks will be deducted from the essay grade for each working day after the due date. •Before submitting your essay, check to determine the originality of your assessable work by submitting the essay to TurnItIn. Once you are satisfied that the originality of your work is at an acceptable level, submit your essay as a PDF file through the Moodle assignment submission process. •You must keep anelectronic copy of your essay for your records. •You may include tables, diagrams, etc. if you wish. These may be photocopied from their (acknowledged) sources. •Your writing style should be direct and economical, and all references to which you refer must be listed in a bibliography at the end. This bibliography must list author(s), title, and full details of the reference. •Use section headings and sub -headings to helpin achieving a clear presentation. Essay Topic Actigraphic devices are increasingly being used to monitor exercise and other daily activities. Review and discuss each of the following 4 types of actigraphic devices: pedometers, accelerometers, heart rate monitors, and combined heart rate and body movement (pedometers or accelerometers) monitors. Ensure that you discuss each the following in your essay: •The physical and physiological principles by which each of the 4 different types of actigraphic sensors listed above work. •The relative advantages and disadvantages of the different types of actigraphic devices (especially accuracy, but where applicable also discuss issues such as cost and ease of use). •The use fullness of actigraphic monitoring (current and future potential) Please note that the first 6 article are the most important articles to be included in my assignment and there are many useful diagrams which can be included in the assignment. I preferred to support my assignment with diagrams. 1 article Branched equation modeling of simultaneous accelerometry and heart rate monitoring improves estimate of directly measured physical activity energy expenditure 2 article Accuracy of the Actiheart for the assessment of energy expenditure in adults 3 article Application of cross-sectional time series modeling for the prediction of energy expenditure from heart rate and accelerometry 4 article Assessment of Low-to-Moderate Intensity Physical Activity Thermogenesis in Young Adults Using Synchronized Heart Rate and Accelerometry with Branched-Equation Modeling1,2 5 article Effect of combined movement and heart rate monitor placement on physical activity estimates during treadmill locomotion and free-living 6 article Reliability and validity of the combined heart rate and movement sensor Actiheart The article from 7 to 10 are the most second importamt articles which also I preferred to be included in my assignment. 7 article Objective Monitoring of Physical Activity Using Motion Sensors and Heart Rate 8 article Validity of heart rate, pedometry, and accelerometry for predicting the energy cost of children’s activities 9 article Validity of Heart Rate, Pedsmetry, and Accelerometry for Estimating the Energy Cost of Activity in Hong Kong Chinese Boys 10 article Accuracy and validity of a combined heart rate and motion sensor for the measurement of free-living physical activity energy expenditure in adults in Cameroon However the articles from 11 to 17 can be the less important article just use it when you feel to need it. 11 article A combined heart rate and movement sensor: proof of concept and preliminary testing study 12 article Commercially available pedometers: considerations for accurate step counting 13 article ACTIGRAPHY 14 article The technology of accelerometry-based activity monitors: current and future. Med Sci Sports Exerc 37(11):S490-S500 15 article Utility of Pedometers for Assessing Physical Activity 16 article Review of physical activity measurement using accelerometers in older adults: Considerations for research design and conduct 17 article Conducting Accelerometer-Based Activity Assessments in Field-Based Research

11 August, 2015

Restorative Justice

11 August, 2015

Same Sex Marriage

11 August, 2015

Assessment 1

11 August, 2015

King's Own Institute

11 August, 2015

MANAGING SERVICE This is assignment is divided into two sections. A workbook and a journal review. 1. The Workbook: Around 1500 words each question has certain number of words. It critically discusses major service management concepts and theories. You must follow the marking schedule because the marker will use it when marking this workbook. THE MARKING SCHEDULE: Criteria Tick when checked Excellent ? Poor Criteria Workbook has been engaged with fully – 600 words (not including references) Little engagement evident – 600 words (not including references) Theoretical concepts linked to ideas of analysis in each question Little links between theory and ideas of analysis Specific examples provided to support assertions in each question Little evidence provided or generalizations Answers are comprehensive and relevant in each question Answers are superficial or disconnected Answers are logical and well- structured in each question Answers are disorganized or unclear Correct spelling, grammar and paragraph structure in each question Numerous typos or unclear writing Workbook answers should be referenced to textbook and other readings as appropriate Incorrect referencing Journal review is well written, follows examples given and includes at least 6 including 4 journal references and the textbook Incorrect referencing Conforms to the guidelines discussed in lectures Little evidence of compliance General Comments Grade This workbook covers Chapters 1-5 of this textbook: Johnston, R., Clark, G. and Shulver, M. (2012) Service operations management: Improving service delivery (4th Edition). Prentice Hall: Sydney You need to use this textbook as a guide, but don’t copy or/and use examples from it. Chapters 1 and 2 – Introduction and Understanding the Challenges for Operations Managers 1. Think of a time when you received poor service. What do you think were the causes of the poor service? (90 words) 2. Consider Massey University, or another school or educational institution you are familiar with. What do you think are the challenges their service delivery operations face in providing you with good service? (65 words) 3. What are the key strategic and tactical challenges of a medical center? (80 words) 4. What are the challenges for different types of services? Use your own examples – not ones from Chapter 2 of the textbook. A. Business to business: (30 words) B. Business to customer: (30 words) C. Internal: (30 ords) D. Public: (30 ords) E. Not-for-profit (30 words) 5. Imagine you are opening a boutique cinema with a nice café in Browns Bay. Use Johnston, Clark and Shulver’s inside-out versus outside-in thinking to explain how the consumer’s experience differs from going to the movies in a large multiplex cinema (see Figure 2.1). (80 words) 6. Service types differ because the volume of transactions. What sort of management challenges arise from increased volume? Use fast food, a large merchandiser like The Warehouse, or a cinema multiplex as an example. (40 words) 7. What is meant by capability versus commodity processes? Use an example to explain. (90 words) Chapter 3 – Developing and using the service concept 1. Write a service concept for a boutique cinema with a nice cafe. (e.g. Focal Point Cinema in Feilding - http://feilding.focalpointcinema.co.nz/page-about-us.php) (65 words) 2. Using the service concept you have written above, explain why is it important for a service organisation to have a service concept? (65 words) 3. Draw a capability map below for changing a more traditional museum (e.g. Auckland Museum) to a more ‘contemporary’ museum (e.g. Te Papa in Wellington). Use Figure 3.4 as a basis for your capability map. Chapter 4 – Understanding customers and relationships 1. Why should service organisations be focused on relationships with customers? Using Case 4.5(National Grid Transco Group) explain why it is important to develop relationships. (90words) 2. Roughly calculate your lifetime value to the university as a student (assuming you complete your degree and go on and do a Master’s degree at a later date). 8. What are the three forms of customer relationship according to Johnston et al? ____________________________________________________________ ____________________________________________________________ 3. What is Customer Relationships Management (CRM)? Banks use CRM systems. How do banks use CRM to connect to customers? (55 words) 4. Why have key account managers? (KAM) Do you think sales and service are the same thing, different, or inter-dependent? (55 words) Chapter 5 – Managing customer expectations and perceptions 1. using the example of buying an iPad (or phone) through the internet explain what is meant by perception and expectation in service quality? (40 words) 2. What is customer confidence and why should you know what it means? Use the example of internet shopping to explain. (30 words) 3. Define ‘fuzzy expectation’ and ‘zone of tolerance’? Give examples from your own experience of your first day attending university. (55 words) 4. Service management is often called promise management. Why? (55 words) 5. Should you over-promise and under-deliver, under-promise and over -deliver, or simply deliver what you promise? (55 words) 6. Explain Gap 1 and Gap 2 in the simplified gap model given in Figure 5.3. Use an example from your own experience to explain the gaps. (65 words) 7. Using Figure 5.7 show how you come to an impression of a typical transaction at a bank. (55 words) 8. Using staying at a budget hotel as an example, what are the hygiene, enhancing, neutral and critical quality factors? 9. Using Singapore Airlines as an example (Case Example 5.2) summarise how they collect information about customer satisfaction and explain why this is important. (55 words) 10. Using the eighteen service quality factors cloud below, explain what they mean for a domestic airline flight within New Zealand or any other country. 11. How can a service be specified? Use an example of staying at an elite hotel to illustrate your answer following Table 5.2. Service Elements Quality Factors Standard Procedures for Conformance Part Two 2. Journal review: Write about 700 words journal review of this journal: Grönroos, C. (1994). From scientific management to service management. International Journal of Service Industry Management, 5(1), 5-20. doi: 10.1108/09564239410051885 Use 9 references in this journal review, include 6 other journal articles, 2 textbooks (use the same book you used in the workbook), other textbook, and one website. Johnston, R., Clark, G. and Shulver, M. (2012) Service operations management: Improving service delivery (4th Edition). Prentice Hall: Sydney In the review use the following paragraph structure. Introduction 1. Provide a brief introduction saying what you are going to say. Summarise Article 2. Provide a brief summary of the article such as why it was written, what it aims to do, and what its key point/s are. Analysis 3, 4, 5. (3 paragraphs as this is the most important bit of the review). Assess the significance of the article by telling the reader how much it has been cited in later work, and whether not you think the article is useful by using evidence such as other articles which have criticised this article. You can also use your own experience in this section. Conclusion 6. Conclusion – briefly summarise your review References Journal Review Example Journal Review Example - Emotions at Work Journal Review of Tolich, M. (1993). 'Alienating and liberating emotions at work: Supermarket clerks' performance of customer service'. Journal of Contemporary Ethnography, 22(3), 361—381. (Example of - 603 words) In 1993, Martin B. Tolich, who was a lecturer in the Sociology Department at Massey University for a few years, and is also a graduate of the University of California, published a qualitative study in the Journal of Contemporary Ethnography titled 'Alienating and liberating emotions at work: Supermarket clerks' performance of customer service'. The article is cited over 270 times in other journal articles, indicating it has had a significant impact. The article is based on Hochschild’s seminal book, 'The managed heart', first published in 1983. In her book, Hochschild interviewed and studied flight attendants and other employees including debt collectors, and found them to be estranged from their own emotions due to performing certain acts for wages (for example, being required to smile, and be friendly); and thereby estranged from themselves. Hochschild coined the term emotional labour to explain this process of exchanging emotional acts for wages. Tolich (1993) agrees with Hochschild that emotions at work (emotional labour) are being commodified and the experience can be alienating, but he also argues that emotional acts can be liberating and non-alienating as well. Tolich used snowball sampling techniques and conducted unstructured interviews and direct observation of 65 supermarkets clerks in California between 1987 and 1991. He found that customer service is a complex phenomena that cannot be explained only by alienation and estrangement. He found there are two intertwined contradictory patterns of clerks’ emotions at work. The customer service work was described by supermarket checkout operators as both stressful and satisfactory, and the work was both regulated and autonomous. To Tolich, emotional labour as Hochschild discusses it does not account for the contradictory emotions checkout operators felt. Tolich instead argued that the concept of emotional labour should be replaced by regulated emotion management and autonomous emotion management. He emphasized control of feelings as opposed to ownership of feeling in emotional labour (Tolich, 1993). Several researchers have argued that Tolich’s analysis misrepresents Hochschild. She did not argue that emotional labour has only negative consequences. Mastracci, Newman, and Guy (2006, p. 126) say Hochschild did suggest customer service work can provide "satisfaction, security and self-esteem". Kruml and Deanna (2000) also argue that Hochschild work has been misrepresented by some critics, including Tolich. Hochschild did clearly speak of autonomy resulting from emotional labour. She wrote in her book that the skills workers offer are not deducted from their autonomous control as they still decide when and how to apply them and that it is up to them to decide how to handle certain problems (Hochschild, 1983, see p. 120). Another issue which could be criticized is the methodology Tolich used - snowball sampling. Snowball sampling is often used in qualitative research but it doesn't usually produce a representative sample of the population (Bryman & Bell, 2003). Tolich's results are not representative of the general population of all service workers, and possibly not even all supermarket checkout operators. In fairness, the research did not claim to be representative of either general population. One of the most notable contributions of Tolich’s work is his observation that being required to be friendly may be enjoyed by employees (see Morris & Feldman, 1996; Grandey, 2000; Brotheridge & Grandey, 2002). Tolich concluded in his work that “we do not need to assume that service workers who routinely display emotions at work are alienated or estranged from their emotions and have no control over their emotion labor process” (Tolich, 1993, p. 380). This observation is important because it challenged the widely understood idea that emotional labour is imposed and felt negatively, whether or not Hochschild intended her work to be interpreted that way. References Brotheridge, C., & Grandey, A. (2002). 'Emotional labor and burnout: Comparing two perspectives of people work'. Journal of Vocational Behavior, 60(1), 17-39. Bryman, A., & Bell, E. (2003). Business research methods (3rd ed.). Oxford, UK: Oxford University Press. Grandey, A. A. (2000). 'Emotional regulation in the workplace: A new way to conceptualize emotional labor'. Journal of Occupational Health Psychology, 5(1), 95-110. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling (2nd ed.). Berkeley, CA: University of California Press. Kruml, S. M., & Geddes, D. (2000). 'Exploring the dimensions of emotional labor: The heart of Hochschild’s work'. Management Communication Quarterly, 14(1), 8-49. Mastracci, S., Newman, M. A., & Guy, M. E. (2006). 'Appraising emotion work: Determining whether emotional labor is valued in government jobs'. American Review of Public Administration, 36(2), 123-138. Morris, J. A., & Feldman, D. C. (1996). 'The dimensions, antecedents, and consequences of emotional labor'. Academy of Management Review, 21(4), 986-1010. Tolich, M. B. (1993). 'Alienating and liberating emotions at work: Supermarket clerks' performance of customer service'. Journal of Contemporary Ethnography, 22(3), 361-381.

11 August, 2015

Prejudice Case Study

11 August, 2015