Case Analysis Questions

Instructions: Read all questions first, then begin answering. If the question does not apply to the case study, respond with N/A for “Not Applicable”. It may be helpful to refer to the handouts, textbook, videos, and lecture notes used during the semester. These will help you with framing your response.

1. Which of the categories of organizational practitioners, if any, did the Change Agent fit? (Chap 3)
2. Which of the four competencies, if any, did the Change Agent possess? (Chap 3)
3. Were all of the Change Agent interventions ethical? (Chap. 3)
4. Identify the first paradigm shift, if any that the Client System experienced.
5. What was the Change Agent’s management Style? (use Blake & Mouton’s Managerial Grid)
6. Place the major characters of the Client System in their perspective roles of the 20/50/30 Model.
7. Did the Change Agent have a defined & comprehensive plan for change? This may include activity & commitment planning from the textbook.
8. Refer to the three Planned Change Models in chapter 2 and identify which, if any, best identifies with the Change Agent’s change efforts.
9. Art Berg advocated risk- did the Change Agent take risks? If so, what/how?
10. How closely did the Change Agent’s change efforts match the stages in Handout # 5?
11. Referencing the Five OD Stems in Chapter 1, which most closely resembles the Change Agent’s Change efforts?
12. If any, what were the political opportunities the Change Agent missed?
13. Referring to Handout #6, which strategies did the Change Agent ignore?
14. Referring to Handout #2, which methodologies to reduce resistance to change did the Change Agent use?
15. Referring to the Communication Model- did the Change Agent use the Feedback element of the model?
16. List the problems in the case study.
17. Identify as much causation as possible for each problem. (E.g., poor productivity may be caused by management issues, lack of proper planning, lack of resources, etc…)
18. Was the Human Process intervention used? If so, how?
19. List one reason that the organization needs/needed to change:
    A. Internally
    B. Externally
20. Was there, or do you anticipate resistance to change? If so, explain who and why.
21. How did the Change Agent deal with:
    A. Resistance to change by individuals or groups
    B. Barriers to change
22. Identify any barriers to change at both the individual and organizational level.
23. Was the Techno-structural intervention? If so, how?
24. Who was the change agent?
25. Identify several roles the change agent assumed.
26. Did the change agent use any Change Agent strategies from Handout #6? Which ones/how?
27. Was the Human Resource Management intervention used? If so, how?
28. Did the change agent use any type of testing instrument or profile survey?
29. Did the Change agent perform data collection? If so, which one(s)?
30. Was the Strategic intervention used? If so, how?
31. Were the interventions successful?
32. How were the emotions & concerns of the staff dealt with?
33. What other changes or recommendations would you make? (Name at least three)