Business process management

Business process management bizagi moduler to be used for doing "TO BE" and "AS IS" analysis diagram.its very important to be done only through that software.some references should be of author books as well.cause and effect fish bone diagram, gap analysis diagram, controlers and enablers diagram. total content should be 2000 words excluding references ,executive summary and diagrams. maintain zero plagirsm and it should be done in time.according to the assignment material prepare a proper financial statement of the company and also mention the estimated cost in appendix. MPM701 Business Process Management Written Assignment Trimester 2, 2015 Due: Friday 4th September, 2015 Marks: 40% of Unit Assessment Objective Upon successfully completing this assignment you will have demonstrated that you can provide clear written advice, and recommendations for change, to a business owner, in relation to business process management (BPM). Your advice will offer the business owner several reasons for adopting a business process management approach; ? an explanation as to what the current business processes are and why they should be redesigned ? a proposed redesign solution ? special considerations that need to be taken into account to deliver the proposed solution successfully; and succinct recommendations In providing your advice to the business owner you will take into account various perspectives and circumstances encompassing the business. Overview of Hexband Pty Ltd Business processes permeate all aspects of business and it is arguable that if a business is not adopting a business process management approach to realise its strategies, and its subsequent goals and objectives, then it may reduce its chances for success - even its very survival. By taking a business process management approach, organisations can improve their chances of succeeding in their quests for sustained competitive advantages through greater efficiencies, quality, innovation and customer responsiveness. In, what is now, a highly competitive, global, interconnected and uncertain business environment, there has never been a better time to draw on the advantages offered by applying the BPM discipline to any business or organisation anywhere. Jett Tardis is twenty eight years old and is the inventor of the Hexband. The Hexband is a digital fingerless wrist gauntlet (a glove-like clothing accessory extending up the arm about half way to the elbow). Among many of its features are included a very advanced digital interface (the whole unit is essentially a flexible touch screen), a terabyte of storage capacity, a GPS mapping system, digital HD TV, video telephone, full Internet connectivity, MP3, MP4, digital video camera, hundreds of software applications (including gaming, business and lifestyle applications), FM digital radio receiver, compass and a biometric and body composition feedback system (including a stress detector). It is waterproof, shock proof, bullet proof and rust proof. It contains a rechargeable battery but also recharges in light (solar) and with arm movement. The Hexband has attracted enormous popularity among a wide range of people in various walks of life but most particularly, it MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 2 has become a ‘cult like’ object with people aged roughly between 13 and 39, and most particularly among surfers, skaters, bicycle riders, hikers, university students, military forces, musicians in rock bands (particularly heavy metal bands) and their fans, professional people and computer gamers. Jett commenced working on his Hexband invention during his teenage years. He was at an ‘Iron Maiden’ heavy metal concert and was wearing a studded wrist band on his left arm and was wondering what the time was. But he quickly realised that he’d left his watch at home so that his wrist could accommodate the studded wrist band. Then he looked for his mobile phone, as that also had a clock, but he didn’t bring that either as his studded leather jacket didn’t have pockets. He thought to himself, ‘why can’t a wrist band like the one I’m wearing contain everything I need?’ So, following years of development and testing, Jett, finally launched his Hexband in a new business that he established in 2009. Jett’s business is a company called Hexband Pty Ltd. The business manufactures the Hexband but obtains parts from external suppliers. The company’s suppliers are based in Mexico (supplying the leather finger attachments for the gauntlet screen wrap around) and another in China (supplying the touch screen wrist wrap around interface). The Chinese supplier is the only company in the world capable of manufacturing these unique and highly technical components. Jett has built the business to perform most major functions that are typical of a medium-sized enterprise. The company’s organisational structure chart is shown below. Organisational Chart CEO Jett Tardis Production Harvey Shenker (14 employees) Logistics John Gunn (8 employees) Purchasing Dana Scott (7 employees) ICT Rock Steed (1 employee) HR Moon Unit (10 employees) Sales Dave Hamersmith (7 employees) Accounting Lewis Litt (6 employees) R&D Steph Bendixsen (2 employees) The departmental directors are named in their respective function boxes in the chart. The number of employees working under each director is shown in each of the function boxes respectively (numbers of employees in each department include the directors of those departments). The sales function is also charged with marketing and service responsibilities; service requests though are usually referred to the logistics department. The accounting function is also charged with finance responsibilities. The production function manufactures the Hexband and manages the warehouse. The firm has a MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 3 centralised IT function which provides some of the firm’s IT needs. Hexband Pty Ltd currently employs 56 individuals, including Jett. The business experienced strong growth in its first few years and this enabled it to grow quickly. In 2014 things started to change. Sales were down and profits reduced (see profit table below). By 2015 things were worse. By mid-year, the world had just witnessed Greece default on a major debt payment and global markets took a massive hit. People were panicking about what the future might hold for them financially and so spending on necessities rather than luxuries became the norm. Housing values decreased in some places by 50 percent and even more. Fuel and food prices soared and jobs were being lost in every industry. The long anticipated global financial crisis ‘Mach II’ appeared to have finally materialised. The world had changed and smart business manoeuvres were sought by business owners genuinely seeking long term sustainability. Revenue $m Expenses $m Profit $m 2009 2010 2011 2012 2013 2014 2015 to July 8 10 12 12 13 10 2.7 3 3 3.5 3 3.3 3.5 500k 5 7 8.5 9 9.7 6.5 2.2 Sales of the Hexband essentially relied upon word of mouth communication and a solid marketing strategy had not been developed at all. Worse still, Jett had never put much time or effort into developing streamlined and computer based business processes and rather, resorted to many paper based manual methods to get things done, including purchasing material, controlling production, satisfying customer orders and managing all the accounts. Jett’s business strategy has always centred on differentiating from potential competitors such as watch makers, wrist accessory manufacturers and mobile phone producers, through the appearance of, and the functionality provided by, the Hexband. He underpins this strategy with a focus on quality and customer responsiveness. He realises though that most of his competitive advantage comes from innovation – no other firm has been able to match the Hexband’s looks and features in a single unit. He also realises that, given a recent rise in customer complaints about delays in receiving orders, his firm’s customer responsiveness is waning and needs redress. Jett wishes to maintain his strategic stance but knows that organisational change must occur urgently if it is to work as intended. Jett decided to hold a meeting with his directors. They assembled during the morning around the board room table where Jett asked “What happens when a customer places an order for a Hexband?” (Jett’s question assumed that the group would understand that a customer might be a wholesale or retail customer or an individual purchasing directly from the company either online (via eBay) or via phone or fax. Hexband Pty Ltd does not have a retail store front). Dave spoke up and said, “well, we write up a sales order form and send it to production.” Harvey said, “when we get to the sales order form, usually within three days, we physically check to see if there is a Hexband (or number of Hexbands) in stock that suits the configuration required – black silver or dark grey finger attachments), and if there is, we pack it, label it and write stock details onto the sales form and send it over to John’s guys to ship it out and we also send a duplicate copy to Lewis so he can organise the accounts. We keep a triplicate in a box in my office – I guess I should get a filing cabinet one of these days, last week Alf tripped over the box and I had papers all over the place, half of which ended up in the bin! Ah well, we shoved most of them all back into the box in about two minutes, not a problem! I also keep ‘post it’ notes of sales orders on my office whiteboard – these usually match the triplicates in the box so I don’t need to fiddle with the papers in the box.” When the box is full, we send it to Lewis in Accounting. MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 4 Then John said, “well, when we get the sales order from Dave, we sign it and make notations of the date and time, then, when we pack the order onto one of the trucks for local delivery or get Fedex to collect it for interstate or international delivery, we forward the sales order along with a shipping note to Lewis in accounting. We don’t know what he does with it but we’ve always done this. We keep a photocopy of the shipping note in a ring binder in the warehouse office. When the photocopier is broken we just slap a ‘post it’ note on the order in the folder. This seems to work well because we don’t lose the details for many orders. Then Lewis spoke up and said, “when we receive the sales order from Dave we file it and wait for the shipping order to come in from John. We usually cross check all sales orders and shipping orders that are sitting on our desks every day to ascertain whether an invoice action can be taken. When we see a sales order and a shipping order for the same sale (which we ascertain by looking at the name of the customer on the order), we send the customer an invoice to the customer’s address, either their shipping or head office address – it doesn’t really matter, we just choose whichever address appears first on the order. Payment terms are net 14 days and the majority of our customers pay within this time which means that there is very little action required in following up debtors.” Jett sighed quietly to himself and then asked, “well, what happens if we haven’t got any suitable Hexbands in stock?” Harvey said, “well, when we get the sales order from Dave and check for suitable stock, if we find that we’ve run out, we organise a purchase request and send it to Dana so that we can get the necessary materials to make more. It only takes us a few days to get the purchase request organised and sent.” Dana then spoke up and said, “when we get the purchase request from Harvey, we file it for action so that purchase requests are tended to in order of date received. That’s how we prioritise things in my department! When we finally find time to get to the request, we study it and then organise purchase order forms which we complete and send to our respective suppliers. We send these in the surface mail. It usually takes about four and a half weeks before we receive dispatch confirmations and invoices from our suppliers indicating that our orders have been filled and sent. Then we send the original invoices from our suppliers, with a payment order, to Lewis so that he can organise payment for the materials. Our job is done!” Lewis then said, “when we receive the invoices and payment orders from Dana, we pay these immediately. We’d hate to ruin our relationships with our suppliers.” Jett sensed tensions between members of the group. He particularly noticed a strong three way tension between Harvey, Dana and Lewis. Dave seemed to be the most positive member of the group, even though sales were down, and whenever he spoke, Jett noticed that all other members of the group became anxious. Jett was beginning to see the consequences of his neglect of the firm’s business processes and sensed that if all of this were to continue, he could be out of business within a couple of years or even sooner. He is confident that the Hexband can adapt to changing times and will remain very popular for many years to come but he knows that he must match this fantastic product with excellent business processes. Jett calls you in as his BPM Consultant to help make sense of the current organisational approach and to provide some preliminary advice about redesigning processes so that the current downward trend in performance can be reversed. He gives you the transcript of his meeting with his directors (as seen above). He also provides you with some other basic information that he quickly gathered together for you including some Balance Sheet items (to help you to form a view of the firm’s position to invest in change) and some other miscellaneous information which might help you to determine the extent of change necessary. No other information is available to you to develop a solution. Jett states that he has at least been conscious of accumulating some cash reserves for the firm’s development and that it seems the day has come to use some (or possibly all) of these! All of this is revealed in the tables shown below. MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 Balance Sheet Items (summarised as at June 2014) Cash at Bank (based on latest statement found on floor) Debtors (estimated) Percentage of debtors outstanding more than 2 months Creditors Stock on Hand (based on rough estimate count in warehouse) Other Assets (including land, buildings, equipment and vehicles (straight line depreciation), investments, patents, trademarks and goodwill. Other Liabilities (including bank loans, venture capital) Loan expiry and review date 5 $ 1,200,000 400,000 26% 226,000 74,600 1,526,000 476,000 30 June, 2016 Other information (based on Jett’s investigations only; no other information is available) Item Units/Info Organisational Personal Computers (Quad Core, basic peripherals) Laser Printers (Hewlett Packard, 4 years old) Local Area Network Internet Access Software – Microsoft Office 2010, Microsoft Vista Telecommunication Networks – Cable available to whole business Telecommunications provider Some client data are currently held on spreadsheets Three MS Access databases hold some data on employees A Filemaker Pro database on a standalone PC holds some data on the Hexband configurations and stock holdings; it is out of date Managers are equipped with Hexbands A company intranet has not been established Computer literate staff (basic and intermediate levels; no power users) Total product lines Suppliers (one in Mexico, one in China, both have Internet access Customers (i.e. retail stores and some distributors) Retail Price for a Hexband Cost of producing a Hexband unit Individual Directors’ salaries p.a. Staff average annual income Production time for one Hexband 11 3 6 PCs connected 7 PCs connected 12 Licences only Cable Telstra Excel and Open Office Name, Address, Employee Number and Title only. Product names, Stock Keeping Unit number, number available 22 3 approx. 2 approx. 27 approx. $1200 $327 $180,000 $52,250 8.5 hours MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 6 Task: Preliminary Business Report (40 marks) This assignment must be completed by teams of 3 individuals. Your task is to prepare a preliminary business report for Jett. Jett has an in-house style which he expects for business reports, so the main body of your report must be structured using the following headings. An brief about what each section of the report must address is also provided. BPM and Strategy ? Advise Jett why a BPM approach should now become part of the way ‘Hexband’ does business. ? Introduce Jett to Business Process Management by stating in plain terms what it actually is and how it can help his business ? In describing the benefits of BPM to Jett, ensure that you briefly highlight how BPM connects to business strategy (internal and external perspectives), positioning, structure and value propositions. Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist Jett to improve the business. Problem Analysis ? Jett is aware that there are a number of problems within his company and whilst he is happy for you to briefly describe these, he would like you to concentrate your efforts on the problem which you determine to be the most urgent. In relation to this problem, Jett would like you to identify the causes of the problem, the problem and the consequences of the problem; refer to the capabilities gap and the performance gap here if relevant ? Show the current ‘As Is’ process using Bizagi Modeler software ? Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified Proposed Solution ? Advise Jett what it means to develop a ‘business process architecture’ and, particularly, how valuable this can be to him and the success of the business ? Bridge the identified gap, revealed in the previous section, by describing a ‘To Be’ process; what will the ‘To Be’ process do, or not do, when the change project is rolled out ? Support your ‘To Be’ process with a BPMN process flow diagram using Bizagi Modeler software ? Are there any key aspects in your proposed solution that you should clearly describe to Jett, for example: SOA; ERP; Master Data; Core, Support and Management processes; alignment issues; etc? MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 7 Solution Considerations Large BPM driven organisational changes can be extremely valuable, they are also complex undertakings impacting the organisation, its people and its use of modern technologies. ? Identify and briefly describe significant considerations that might impact ‘Hexband Pty Ltd’, both during the redesign development stage and upon the implementation of your proposed solution. Some considerations might pertain to the costs of bridging the gap (time, effort, money, etc.), risks, opportunity costs, politics, etc. Recommendations ? Provide Jett with a succinct list of recommendations to conclude your report Written Assignment Administrative Details You may include a brief executive summary, table of contents and brief appendices. Do not include extensive appendices – this is a preliminary report – extensive appendices may result in a reduction of marks. Use the section headings above to structure the main body of your report (you should not need sub-headings). Jett will not read the report if it does not use the above headings in the body of your report. Jett wants to see a reasonable use of references. While textbook references can be used, Jett would prefer that you use industry research reports, case studies and any other industry-based evidence which can justify why his organisation should implement your proposed BPM solution. You do not need to specify a particular commercial solution (such as SAP or another enterprise system), although you may specify commercial solutions to help you to clarify and support your proposed solution recommendations. The report must be no longer than 2,000 words (approximately 4 to 5 pages of words, but by including diagrams and any other graphics or figures it will be considerably longer. Words in diagrams such as the Gap Model, Project Scoping Diagram and As-Is and To-Be process diagrams will not be included in the word count provided they are used to explain necessary steps and highlight critical information. If paragraphs of text are included in these diagrams, they will be included in the word count. Words in tables are included in the word count of the main body of your report. Note that the 2,000 word count does not include your cover page, your executive summary, your reference list or your appendices. Note also that 10% of the total available marks for the assignment may be deducted from your final assignment mark for every 100 words that exceed the 2000 word limit. For example, assignments of 2300 words (not including cover page, executive summary reference list or appendices) may receive a penalty deduction of 30% of the total available marks for the assignment. Please do not exceed the word limit for the assignment. It is strongly recommended that the process to produce your report be an iterative one, with interim reports and drafts produced early so that you and your partners can reflect on progress and refine the work as necessary. You might be asked in your seminars to present a brief update about the progress of your report. This is a major unit assignment, get started early as the trimester moves very quickly. MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 8 Assessment Business Report (40 marks) Your report will be assessed using the marking criteria shown below: Marking Criteria BPM and Strategy Problem Analysis Proposed Solution Solution Considerations Recommendations Overall Quality of the Report ? Presentation ? Spelling and Grammar ? Quality and use of References Total Mark 15 20 20 15 10 20 100 (will be converted to a mark out of 40) It is expected that you and your partners will contribute significantly and equally to the team’s efforts and will therefore receive 100% of the final assignment mark out of 40. However, if you do not make a significant contribution you will receive less than 100% of the assignment mark. In particular, in the past, some members of some teams have only made a contribution in the last few days before submission – they are usually awarded a very low percentage of the assignment mark, sometimes 0%. Also note that it is not sufficient to simply research aspects of the solution that your team proposes without also contributing to the overall final report. You must normally make regular, at least weekly, contributions to the work; if you are unable to do so you must make necessary arrangements with your partners. Other team-working skills may be discussed in seminars and online in Cloud Deakin. The first page of the business report must contain the names of all team members with the proportional contribution of each team member agreed to by all team members. The total proportion must sum to (or round up to – see below) 100%. For example: Clint Eastwood: 33.3% Cameron Diaz: 33.3% Tom Cruise: 33.3% Rounded Total 100% In case of dispute, your seminar facilitator will be able to provide advice on determining each team member’s contribution, and may in certain instances intervene to determine the allocations. Individuals will be awarded a percentage of the final team mark based on the proportions reported, with the student(s) receiving the highest proportion obtaining 100% of the team marks and all other team members receiving a proportional allocation. For example, if the team above obtained a team mark of 32/40, both team members would receive the full 32 marks (they contributed equally). MPM701 Business Process Management, Written Assignment, Trimester 2, 2015 9 Online areas and getting help A ‘Written Assignment’ link is in the ‘Unit Assessment’ area in the MPM701 Cloud Deakin site (in the Unit Resources folder) and it accessible to all students enrolled in MPM701. The written assignment area contains resources to support your work for this assignment. The Written Assignment area contains a Written Assignment Discussion area for questions and discussions of a general nature about the assignment. It is open to all students so that all students can benefit. Submission instructions (Up to 5 marks may be lost if these instructions are not followed correctly) Your work must be submitted in accordance with the instructions shown below. 1. You lodge your assignment via the ‘Drop Box’ which is accessible in the Written Assignment area of the MPM701 Cloud Deakin site. 2. The Word document you submit must be named using the Deakin user ID of the student who is to do the actual submission in Cloud Deakin. The format is: MPM701WrittenAssignment-DeakinuserID For example, if Clint Eastwood is going to submit an assignment via Cloud Deakin and his Deakin user ID is ‘clinte’, then the Word document would be named MPM701WrittenAssignment-clinte 3. Your names and student numbers must be at the start of the business report. Again, the front page must also contain the proportional contribution of each team member, agreed to by you and your partners. The total proportion must sum to (or round up to – see below) 100%. For example: Clint Eastwood: 33.3% Cameron Diaz: 33.3% Tom Cruise: 33.3% 4. Submit the Word document (preliminary business report) via the Written Assignment Submission link. Only ONE member of the team completes this step – that is, there must be only one submission from the group. Notes ? ?