- Define the problem. The first step in resolving any problem is to clearly define it. What is the problem? Who is affected by it? When did it start? Why is it happening? Once you have a clear understanding of the problem, you can start to develop solutions.
- Gather information. Once you have defined the problem, you need to gather as much information as possible about it. This includes collecting data, interviewing stakeholders, and researching similar problems. The more information you have, the better equipped you will be to find a solution.