• Identify the basic components of the information system: hardware, software, data,
processes, and people, and how these components are used to support strategic
decision making.
• Apply information technology tools for research, data gathering and information
analysis, problem-solving, decision-making, and communicating information that aligns
with business needs and objectives.
Basic components of the information system
Full Answer Section
These components work together to support strategic decision making by providing organizations with the information they need to make informed choices about their goals, objectives, and strategies. For example, hardware can be used to collect data from a variety of sources, such as sensors, scanners, and cameras. Software can be used to analyze this data and identify patterns and trends. Data can be stored in databases for easy access and retrieval. Processes can be used to automate tasks and ensure that data is processed consistently and accurately. And people can use information systems to make decisions, solve problems, and communicate with others. Here are some specific examples of how information systems can be used to support strategic decision making:- A marketing manager can use an information system to track customer behavior and preferences. This information can be used to develop more effective marketing campaigns.
- A financial analyst can use an information system to track financial data and identify trends. This information can be used to make investment decisions and manage risk.
- A production manager can use an information system to track inventory levels and production schedules. This information can be used to optimize production and reduce costs.
- A human resources manager can use an information system to track employee data and performance. This information can be used to make hiring and compensation decisions.
- Research: Information technology tools can be used to conduct online research, gather data from social media, and analyze large datasets. This information can be used to identify trends, develop new products or services, and improve existing products or services.
- Data gathering: Information technology tools can be used to collect data from a variety of sources, such as surveys, polls, and customer feedback forms. This data can be used to understand customer needs, identify areas for improvement, and make better decisions.
- Information analysis: Information technology tools can be used to analyze data and identify patterns and trends. This information can be used to make better decisions, solve problems, and improve operations.
- Problem-solving: Information technology tools can be used to identify and solve problems. For example, a company might use a problem-solving tool to identify the root cause of a customer service issue and develop a solution.
- Decision-making: Information technology tools can be used to make better decisions. For example, a company might use a decision-making tool to evaluate different investment options and choose the best one.
- Communication: Information technology tools can be used to communicate information to a variety of stakeholders, such as employees, customers, and partners. For example, a company might use a communication tool to share a new product launch announcement with its employees or to send a customer satisfaction survey to its customers.
Sample Answer
The basic components of an information system are:- Hardware: The physical components of an information system, such as computers, printers, and network devices.
- Software: The programs that control the hardware and help users to perform tasks, such as word processing, spreadsheets, and databases.
- Data: The raw facts and figures that are collected and stored in an information system.
- Processes: The procedures and rules that are used to manipulate data and produce information.
- People: The individuals who use, manage, and develop information systems.