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Advanced Case Management
There are many definitions of case management in the literature, but the most comprehensive definition comes from the Case Management Society of America (2017):
Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost effective outcomes. (para. 1)
While case management occurs in all of the helping professions, not every practitioner takes an advanced, or evidence-based, approach. As a scholar-practitioner at Walden, it is important to get into the habit of integrating relevant research (i.e., evidence) into your work with service users. The Learning Resources this week include textbook readings that provide foundational information about case management, as well as research articles that provide evidence about the benefits of using a strengths-based approach to case management.
In this Discussion, you consider the importance of the advanced case management function to the practice of human services. You also evaluate the advanced case management efforts of an advanced human services professional practitioner in a Hart City scenario and propose a goal or objective for the service user in the scenario.
Full Answer Section
Cost-Effectiveness: By effectively coordinating services and preventing crises, advanced case management can reduce healthcare costs and improve resource utilization.
Improved Client Satisfaction: When clients feel heard, understood, and empowered in their care, they are more likely to be satisfied with their services and more engaged in their treatment plan.
Evaluating Advanced Case Management in a Hart City Scenario:
To evaluate the advanced case management efforts of a practitioner in a Hart City scenario, we would need to consider several factors:
Client-Centered Approach: Does the practitioner prioritize the client's voice, values, and preferences in the care planning process?
Strengths-Based Perspective: Does the practitioner focus on identifying and building upon the client's strengths and resilience?
Collaboration and Coordination: Does the practitioner effectively collaborate with other professionals, such as medical providers, mental health specialists, and community agencies?
Evidence-Based Practices: Does the practitioner utilize evidence-based interventions and regularly assess their effectiveness?
Client Empowerment: Does the practitioner empower the client to make informed decisions about their care and support their active participation in the treatment process?
Proposing a Goal for a Service User:
Let's consider a hypothetical scenario:
Client: Sarah, a 32-year-old single mother of two, recently lost her job and is experiencing homelessness. She struggles with anxiety and depression and has limited social support.
Advanced Case Management Approach: The case manager would utilize a strengths-based approach, focusing on Sarah's strengths such as her strong parenting skills, resilience in overcoming past challenges, and her desire to regain stability. The case manager would collaborate with Sarah to identify her goals, such as finding stable housing, accessing mental health services, and securing employment.
Proposed Goal:
Within three months, Sarah will secure stable housing and enroll in a job training program.
This goal is:
Client-centered: It aligns with Sarah's expressed desires.
Measurable: It has a clear timeframe and a specific outcome.
Achievable: It is a realistic goal given Sarah's current circumstances and available resources.
Relevant: It addresses Sarah's immediate needs and long-term goals.
By focusing on this goal and utilizing a strengths-based approach, the case manager can effectively support Sarah in achieving her desired outcomes and improving her overall well-being.
Disclaimer: This is a hypothetical scenario and the specific goals and interventions would need to be tailored to the individual needs and circumstances of each client.
Key Takeaways:
Advanced case management is crucial for providing effective and client-centered services in human services.
A strengths-based approach empowers clients and improves outcomes.
Collaboration with other professionals and community resources is essential for successful case management.
Regularly evaluating the effectiveness of interventions and adjusting the care plan as needed are critical components of advanced case management.
By integrating these principles into their practice, human services professionals can make a significant difference in the lives of their clients.
Sample Answer
The Importance of Advanced Case Management in Human Services
Advanced case management transcends traditional care coordination. It emphasizes evidence-based practices, client-centered approaches, and a holistic understanding of individual needs. Here's why it's crucial:
Improved Outcomes: By utilizing evidence-based interventions and collaborating with a multidisciplinary team, advanced case management can significantly improve client outcomes, such as reduced hospitalizations, increased independence, and improved quality of life.
Enhanced Client Autonomy:A strengths-based approach empowers clients by focusing on their existing skills, resources, and resilience. This fosters a sense of control and ownership over their care plan.