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An HR manager recently got a thank-you note on her iPhone that read:
"Thx 4 the Iview!"
The manager had liked the candidate in the interview, but after getting this text message, she put his application in the reject pile.
Why do you think she rejected the candidate?
Was that fair?
Should "textspeak" be considered acceptable workplace communication?
Answer the questions and explain what you would do as a manager in this situation.
Reasons for Rejection
The HR manager may have interpreted the text message as indicative of the candidate's overall communication style and professionalism. A casual text message, particularly when sent to a professional contact, can convey a lack of attention to detail, poor judgment, and an inability to adapt to formal communication norms.
Furthermore, the use of abbreviations and informal language, such as "thx" and "Iview," could suggest a lack of maturity and seriousness on the part of the candidate. Professional settings often demand a more formal and polished communication style, and the candidate's text message may have signaled a potential mismatch with the company's culture and expectations.
Fairness of the Decision
While the HR manager's decision to reject the candidate based on a single text message may seem harsh, it is important to consider the context of the situation. Professional communication is a crucial aspect of success in the workplace, and employers have a right to expect a certain level of professionalism from their employees, especially during the interview process.
The candidate's text message, while seemingly harmless, could be interpreted as a sign of immaturity or a lack of understanding of professional communication norms. In this context, the HR manager's decision to reject the candidate could be seen as a way to ensure that the company hires individuals who align with its professional expectations.
Acceptability of "Textspeak" in the Workplace
The use of "textspeak," or informal language and abbreviations commonly used in text messages and social media, has become increasingly prevalent in everyday communication. However, its use in professional settings is still a matter of debate.
While "textspeak" may be acceptable in informal personal interactions, it can be perceived as unprofessional and disrespectful in the workplace. Employers often have established communication guidelines that emphasize formality, clarity, and proper grammar. Using "textspeak" in these settings can undermine one's professionalism and cast doubt on their ability to communicate effectively in a formal context.
Recommendations for HR Managers
As an HR manager, it is important to establish clear communication expectations for candidates and employees. This can be done by including guidelines in the employee handbook, providing training on professional communication skills, and offering feedback on written and verbal communication.
In the case of the candidate's text message, the HR manager could have responded professionally by acknowledging the candidate's gratitude and gently reminding them of the importance of formal communication in the workplace. This approach would have provided the candidate with valuable feedback and preserved the possibility of future opportunities.
Conclusion
Professional communication is essential for success in the workplace. While technology has transformed the way we communicate, it is crucial to maintain a level of professionalism and respect in our interactions, especially in formal settings. Employers have the right to expect that their employees, including potential hires, adhere to established communication norms. HR managers can play a vital role in promoting professional communication by establishing clear guidelines, providing training, and offering feedback.
Rejection of Candidate After Informal Text Message
The HR manager's decision to reject the candidate after receiving an informal text message raises questions about the importance of professional communication in the workplace. While the candidate's intention may have been to express gratitude, the casual tone of the message could have been perceived as unprofessional and lacking in respect for the formal interview process.