PerfectCustomPapers | A time when you were pleasantly surprised by your interactions with someone in the hospitality industry

A time when you were pleasantly surprised by your interactions with someone in the hospitality industry

provide an example of a time when you were pleasantly surprised by your interactions with someone in the hospitality industry – where they may have exceeded your expectations, dealt with a problem well, or just in general improved your mood.
Then, provide an example of a time you received not-so-great service and what that meant in terms of whether or not you would ever return to that place of business. Explain how this poor situation could have been handled better – perhaps in a way that would have made you give the establishment a second chance or even a recommendation.
Q6
find a TRUE story of an athlete who experienced sudden illness in sport. Please discuss the positive first aid/emergency treatment that was provided on the scene.

Sample Answer

Positive Hospitality Experience:

Imagine you’re on a long, exhausting flight. You’re feeling dehydrated and the in-flight meal wasn’t the best. As you approach the flight attendant, expecting the usual rushed service, they greet you with a warm smile and ask how they can help. You explain your situation, and they not only offer water but also go above and beyond to find you a healthier snack option available on board. They even check on you later to see if you need anything else. This act of genuine care and exceeding expectations makes your journey significantly more pleasant, leaving a lasting positive impression and increasing your loyalty to the airline.

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Negative Hospitality Experience:

Picture yourself checking into a highly-rated hotel for a special occasion. Upon arrival, you discover your room isn’t ready despite having booked months in advance. The receptionist shows little concern, offering no apologies or alternative arrangements. The wait is long and frustrating, and once in the room, you find cleanliness issues. Disappointed, you decide not to recommend the hotel or return, feeling your special occasion was overshadowed by the poor service.

Improving the Negative Experience:

In this scenario, the situation could have been handled much better. The receptionist could have:

Acknowledged the inconvenience and apologized sincerely.
Offered a temporary upgrade or similar gesture of goodwill.
Provided an estimated wait time and kept you updated.
Ensured the room was thoroughly cleaned upon arrival.

By taking these steps, the hotel could have salvaged the experience, potentially turning a negative into a positive and retaining your future business.

True Story of an Athlete:

Athlete: Christian Eriksen, a professional soccer player, collapsed during a Euro 2020 match due to cardiac arrest.

Positive First Aid:

Immediate recognition of the emergency by teammates and medical staff.
CPR administered promptly by teammates and continued by medical professionals.
Use of a defibrillator to restore Eriksen’s heartbeat.
Swift transport to the hospital for further care.

Eriksen’s swift and effective treatment on the field undoubtedly saved his life. This highlights the importance of immediate first aid intervention, trained medical personnel at sporting events, and the life-saving potential of CPR and defibrillators.

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A time when you were pleasantly surprised by your interactions with someone in the hospitality industry

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