Telecommunication InfoSys: Case Study Analysis

Project description
Using this case study attached, you are to identify a minimum of five requirements, analyze them, and offer a proposal that provides TUI with an converged network solution and explains how the components of the solution, and the solution as a whole, meet the identified requirements. The proposed solution must address each of the requirements identified.

At least one (1) diagram or illustration must be incorporated to illustrate your proposed
solution. You should do some research to address the cost issues and defend the
proposed solution from a cost-benefit perspective. This is to be a general analysis of the
benefits versus the cost of a converged network, not a full cost-benefit analysis with
cost data.

Here is what you need to do:

PRE_ANALYSIS: Abstract

SECTION 0: Introduction

SECTION 1: Requirement Analysis – Analysis covers five (5) Requirements, defining them and provide explanation of each, demonstrate understanding of telecommunication concepts. (Illustration Graphic required)

SECTION 2: Technology Solution – An appropriate technology solution is provided and thoroughly explained. It addresses all identified requirements.

SECTION 3: Converged Solution – An effective converged network is proposed; work demonstrates understanding of course concepts, analysis, and critical thinking.

SECTION 4: Cost-benefit Analysis – The benefits of the converged solution are fully discussed in terms of relative cost of implementing multiple solutions.

SECTION 5: Conclusion

Requirements:

1. Use MS Word to prepare a 3 5 page white paper with the attributes discussed
above.
2. The 3 5 page count does not include the cover page, Reference/Works Cited
page (see below), or illustrations.
3. Please note that illustrations, if used, must be appropriate, be related to the topic,
and add value to the paper.
4. The paper must have a cover page that includes the document title, date and
your full name. The cover page is not included in the page count.
5. Line spacing must be no more than 1.5 and the font must be Arial, 12 point.
6. Use the bolded Attributes in the Evaluation & Scoring Rubric below for section
headings in the paper.
7. External research and a References or Works Cited page (see below) are
required. You must use of at least three (3) external scholarly resources. This is
in addition to any course materials from assigned readings.

8. The paper must have a separate References or Works Cited page at the end of
the document that is used to correctly cite and reference all sources including
course materials, as appropriate. This page must be titled, References or Works
Cited, and not some other title like bibliography, citations, end notes, etc.

IFSM 370 Project 3: Case Study Instructions
Page 1 of 6
Introduction
This is an individual project. Each student must c
omplete a Case Study that provides
the requirements analysis and a proposed solution f
or converged network solution. The
target audience will be the organization’s Chief In
formation Officer (CIO). The Case
Study deliverable is an MS Word document.
The completed Case Study deliverable is due by 11:5
9 PM Eastern Time on the due
date shown in the Course Schedule. See the Additio
nal Information section of the
syllabus for the penalty for late or missed assignm
ents and projects.
The Case Study is valued at 12% of the course grade
.
Case Study
Company Overview
Transport Universal, Inc. (TUI) is a global logisti
cs provider that offers fully integrated
freight and supply chain services through managed w
arehousing and domestic and
international freight forwarding. Services range fr
om door-to-door domestic and
international delivery services to total supply cha
in management. With branches across
the United States and Europe and partners worldwide
, TUI continues to expand, and it
has experienced rapid growth through acquisitions.
Note:
The term
supply chain
refers to all the elements involved in bringing an
organization’s products from the raw-goods stage to
the customer.
The Association for Operations Management (APICS) d
ictionary
((
http://www.apics.org/Resources/APICSDictionary.htm
) defines “supply chain
management (SCM)” as the design, planning, executio
n, control, and monitoring of
supply chain activities with the objective of creat
ing net value, building a competitive
infrastructure, leveraging worldwide logistics, syn
chronizing supply with demand and
measuring performance globally.
IFSM 370 Project 3: Case Study Instructions
Page 2 of 6
The Business Challenge
TUI is competing in an environment where freight tr
ansport is as much about keeping
customers informed as it is about on-time delivery.
The company has adopted web-
based technologies for tracking freight, differenti
ating its services, keeping customers
informed, and ensuring the on-time delivery that is
TUI’s hallmark. As a result, TUI
enjoys a very high level of customer satisfaction.
Its mobile workforce has rapidly increased, with dr
ivers using PDAs to scan
consignments, which are then synced in real time vi
a GPRS links to headquarters
applications that track the consignments. Customers
use TUI’s web services to view the
progress of orders, from dispatch to warehousing to
final delivery. Customers also use
TUI’s web-based systems to create freight documenta
tion and generate reports. With
the EDI interface, invoices and payments are transf
erred directly between the
customers’ systems and TUI, saving both time and mo
ney.
As the company has expanded, the data flowing in th
e system have increased as well.
Now, with more than 5,000 employees and thousands o
f customers worldwide, TUI is
suffering from the effects of explosive growth. Dem
ands on its wide area network
(WAN) are exceeding capacity. The main data center
has experienced several network
outages and unscheduled downtime. The aging ISDN te
lephone system is failing, as the
company has avoided the costly upgrades necessary t
o keep it operating at optimal
performance. Telephone bills have increased without
warning, and the voice mail
system is overloaded.
The Opportunity
TUI wants to provide increased bandwidth between al
l 47 of its US offices and the main
data center. There are three metropolitan areas tha
t have four to eight TUI locations
that need to coordinate among themselves: Chicago,
Los Angeles, and Baltimore. The
company desires a reliable and secure network to ac
commodate its planned growth as
well as the unexpected.
The company does not want to spend any more on tele
phone services than it does
today, and its goal is to upgrade the services whil
e protecting against escalating costs
from its ISDN service provider.
Efficiency and productivity goals for this rapidly
growing company are of paramount
importance, and there is a desire to provide capabi
lities and services that incorporate
technology solutions to improve in those areas as w
ell as retain the high level of
customer satisfaction. TUI is also interested in re
ducing travel between its sites by
implementing video conferencing.
In addition, TUI wants to be able to monitor and ma
nage data and voice services, and
ensure that consumption is appropriate to its busin
ess needs.

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