Operational Excellence

  1. Describe the role of a systems analyst.
  2. What are some of the different roles for a computer engineer?
  3. What are the duties of a computer operator?
  4. What does the CIO do?
  5. Describe the job of a project manager.
  6. Explain the point of having two different career paths in information systems.
  7. What are the advantages and disadvantages of centralizing the IT function?
  8. What impact has information technology had on the way companies are organized?
  9. What are the five types of information-systems users?
  10. Why would an organization outsource?
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    Exercise
  11. How is the IT function organized in your school or place of employment? Create an organization chart showing how the IT organization fits into your overall organization. Comment on how centralized or decentralized the IT function is.
  12. What type of IT user are you? Take a look at the five types of technology adopters and then write a one-page summary of where you think you fit in this model.
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Sample Answer

 

 

 

1. Systems Analyst: Analyzes business needs and translates them into technical solutions. They bridge the gap between business users and IT professionals.

2. Computer Engineer: Designs, develops, implements, and tests computer systems and software. Roles can specialize in areas like hardware, software, networks, or security.

3. Computer Operator: Manages and monitors computer systems, ensuring smooth operation. They may also load software, back up data, and troubleshoot basic issues.

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4. CIO (Chief Information Officer): Leads the IT department, aligning technology strategy with business goals. They manage IT resources, budget, and personnel.

5. Project Manager: Plans, organizes, and executes IT projects, ensuring they meet deadlines, budget, and quality goals. They manage project teams and stakeholder communication.

6. Two IT Career Paths: Specialization allows individuals to develop deep expertise in specific areas like systems analysis, programming, or network administration.

7. Centralized vs. Decentralized IT:

  • Centralized: All IT functions are managed by a central department, offering standardization and economies of scale. However, it may lack responsiveness to specific departmental needs.
  • Decentralized: IT functions are distributed throughout departments, fostering agility and responsiveness. But it can lead to duplication of effort and less consistency.

8. IT Impact on Company Organization: IT enables flatter hierarchies, remote work, and real-time collaboration. It streamlines processes, data analysis, and decision-making.

9. Five Types of Information Systems Users:

  • Innovators: Early adopters of new technology.
  • Early Adopters: Seek out and test new technologies before mainstream adoption.
  • Early Majority: Adopt new technology after some social proof and market saturation.
  • Late Majority: Adopt new technology after significant social pressure or necessity.
  • Laggards: Resist adopting new technology until forced by circumstance.

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Exercise (1 Page)

3. IT Function Organization (Example):

      President/CEO
           |
      +-------+-------+
      |       |       |
   Marketing  Finance  IT (Centralized)
                    |
                +-------+-------+
                |       |       |
            Network   Systems   Support
            Admin      Analyst    Team

**Centralized:** IT decisions and resources are managed centrally, offering economies of scale but potentially slower responsiveness to departmental needs.

4. My IT User Type:

Limited information restricts a definitive answer. However, based on my ability to access and process information, I would likely fall under the Early Adopter category. I readily explore and utilize new technologies to perform tasks and improve my capabilities.

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