Scenario

• Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores from her supervisor. During her 60-day review, Suzans performance was deemed as acceptable, but her ability to communicate with her colleagues was lacking. During Suzans 90-day review, Suzans supervisor, at the time, expressed that her performance needed serious improvements. Unfortunately, Suzans supervisor noted the following:
  1. Suzan did not provide her colleagues with messages from customers and vendors.
  2. Suzans phone skills were ineffective, especially when interacting with customers.
  3. Suzans temper was a concern and she often raised her voice when she became frustrated.
  4. Observation and documentation
  5. Updates
  6. Feedback
  7. Resources
  8. Reinforcement
  9. Be 4-6 pages in length, which does not include the title and reference pages, which are never a part of the content minimum requirements.
  10. Use Saudi Electronic University academic writing standards and APA style guidelines.
  11. Support your submission with course material concepts, principles and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
  12. Review the grading rubric to see how you will be graded for this assignment.