Stigma management
Participate in a discussion on the Blackboard site – Discussion No. 5. The discussion concerns the article “Deming-based lean six stigma management as an answer to escalating hospital costs,” by H.S. Gitlow and A. L. Gitlow, The Quality Management Journal, Vol. 20, No. 3, 2013, pp. 6-9. Available here. The link can be found on the electronic version of this assignment found in Blackboard. You can also find the article in the BU Library by doing a search on its title. To find an article that compares these two approaches (management by objective versus Deming’s process oriented approach). Summarize the contents of the article, being as specific as possible. Which method do they prefer? Why? Do you agree with their conclusions? Why or why not?